Returns & Exchange Policy

Cancellation Policy:
1. You are eligible to cancel your order within 2 hours of purchasing. After 2 hours, you will be charged 20% of the order amount as payment gateway charges.

2. To cancel your order, you have to call us at 09313935449 or send a mail to hellorajyogam@gmail.com

Returns Policy:
Our policy lasts 2 days. If 2 days have gone by since your order delivery, unfortunately, we can’t offer you a refund or exchange. We accept returns if the product has manufacturing damage or defect. One-time exchange is available only.

Unboxing Video Is Must.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Any item not in its original condition is damaged or missing parts for reasons not due to our error or Any item that is returned more than 2 days after delivery will not be eligible for refund or exchange.

Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then we will ask you for your bank account details or PayTM number, then your refund will be processed, and a credit will automatically be applied to your relevant account, within 5-7 working days. If you receive a refund, the cost of return shipping (100/- INR) will be deducted from your refund.

Exchanges (if applicable):
We only replace items if they are defective or damaged. No discount is applicable on exchange. If you need to exchange the item, send us an email at hellorajyogam@gmail.com and send your item to Shop No.533, 5th Floor, SMC Shopping Centre, Sahara Darwaja, Ring Road, Surat 395002 GJ, India

Shipping:
We will arrange the reverse pickup if the product is damaged or faulty by our end and if the reverse pick-up service is available at your Pincode by our courier partner. For any exchange process, buyers have to return the parcel on their own and have to pay shipping charges for the exchange product's delivery. To return your product, you should mail your product to Shop No.533, 5th Floor, SMC Shopping Centre, Sahara Darwaja, Ring Road, Surat 395002 GJ, India

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping (100/- INR) will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.